Terms and Conditions

These terms and conditions are the contract between you and Eliza Nellie Ltd (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.

They are based on a set written by Net Lawman and released under licence. They protect your rights as well as ours.

We are Eliza Nellie Ltd, a company registered in England, number 10562207. Our address is Unit 8 Swan Lane Business Park, Exning, Newmarket, Suffolk, CB8 7FN.

You are: Anyone who uses Our Website.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

Definitions

In this agreement:

Interpretation

In this agreement unless the context otherwise requires:

1. 1. a reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, a government body, or other association or organisation.
   2. these terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.
   3. a reference to an act or regulation includes new law of substantially the same intent as that act or regulation.
   4. these terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.
   5. this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

Our contract with you

1. 1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
   2. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
   3. If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
   4. We do not guarantee that Goods advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
   5. The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.
   6. We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.

Acceptance of your order

1. 1. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the Goods to you. At any point up until then, we may decline to supply the Goods to you without giving any reason.
   2. If we do not have all of the Goods you order in stock, we may offer you alternatives. If this happens you may:
      1. accept the alternatives we offer;
      2. cancel all or part of your order.
      3. choose to wait until such items are in stock whereby we will then despatch them to you.

Price and payment

1. 1. The price payable for the Goods that you order is clearly set out on Our Website.
   2. It is possible that the price may have increased from that posted on Our Website. If that happens, we will not despatch the Goods until you have confirmed that you wish to buy at the new price.
   3. Prices exclude UK value added tax (“VAT”).
   4. If the item you order is available in parts, you must pay us the full price of your order before we will send any part of it.
   5. If, by mistake, we have under-priced Goods, we will not be liable to supply that those Goods to you at the stated price, provided that we notify you before we dispatch it to you.
   6. The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.
   7. If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 14 days from the date when we accept that repayment is due.

Security of your debit/credit card

We take care to make Our Website safe for you to use.

1. 1. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

Cancellation and refunds

1. 1. We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.
   2. The following rules apply to cancellation of your order:
      1. If you have ordered Goods, but we have not dispatched them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.
      2. If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.
      3. We will return your money subject to the following conditions:
         1. we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
         2. you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
   3. You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
   4. In any of the above scenarios, we will return your money within 14 days.

Liability for subsequent defects

1. 1. Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect or problem within 30 days of receipt of the Goods, we shall assume that you have accepted them.
   2. The procedure to return the faulty Goods is as follows:
      1. the Goods must be returned to us as soon as any defect is discovered
      2. before you return the Goods to us, please notify us of the issue  
      3. please follow the returns procedure provided which we will send to you as soon as you notify us that you wish to return them.
   3. We will return your money subject to the following conditions:
      1. we receive the Goods with labels and packaging intact.
      2. you comply with our returns procedure. We cannot return your money unless we know who sent them.
      3. you tell us clearly what is the fault you complain of, when it first became apparent, and other information to enable us to identify or reproduce it.
   4. If any defect is found, then we shall:
      1. repair or replace the Goods, or
      2. refund the full cost you have paid including the cost of returning the Goods.

Delivery and pick up

1. 1. Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
   2. We may deliver the Goods in instalments if they are not all available at the same time for delivery.
   3. All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
   4. Signing “Unchecked”, “Not Checked” or similar is not acceptable.
   5. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
   6. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.

Foreign taxes and duties

1. 1. If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.
   2. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

Disclaimers

1. 1. The law differs from one country to another. This paragraph applies to sales throughout the EU.
   2. All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.
   3. We make no representation or warranty for:
      1. any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
      2. the adequacy or appropriateness of the Goods for your purpose.
   4. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.
   5. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the Goods concerned.
   6. We shall not be liable to you for any loss or expense which is:
      1. indirect or consequential loss; or
      2. economic loss or other loss of turnover, profits, business or goodwill, even if such loss was reasonably foreseeable or we knew you might incur it.
   7. This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this provision under the Contracts (Rights of Third Parties) Act 1999, as well as to us.
   8. If you become aware of any breach of any term of this agreement by any person, please tell us by email. We welcome your input but do not guarantee to agree with your judgement.

Your account with us

1. 1. You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
   2. If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.
   3. You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

Indemnity

You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:

1. 1. your failure to comply with the law of any country;
   2. your breach of this agreement;
   3. a contractual claim arising from your use of the Goods;
   4. a breach of the intellectual property rights of any person.

Intellectual Property

1. We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images).
2. You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
3. You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.

Miscellaneous matters

1. 1. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect
   2. The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in that country.